My name is Annie Michaels Liao, and I'm a Sr. Manager of L&D with a background in design, curriculum development, and technical writing.
Throughout my career, I've delivered everything from UX/UI for web design, infographics and job aids, manuals and curriculum, eLearning courses, instructional videos, and photography.
Today, I lead the Learning & Development initiatives for IHOP and manage a team of Instructional Designers to create training for over 1750 locations nationwide.
To learn more about my work click here to view my portfolio, or if you'd like to connect, please feel free to reach out over email. It would be great to meet you!
Graphic Design
Adobe CC (Photoshop, INDD, Illustrator, XD), Figma, Articulate Storyline 360
UX/UI
User Research, User Journeys, Accessibility and AT, Information Architecture, Wireframing, Prototyping
Technical Writing
Equipment and SOP manuals, POS and LMS software rollouts, food safety documentation
Training Design
Curriculum development including hospitality management and onboarding, food safety, and 3D printing
Experience
IHOP
As the Sr. Manager of L&D, I manage a team of instructional designers and strategize training initiatives for 1,750+ restaurants. I have also designed print and digital deliverables for the brand.
ATD-Los Angeles
I have served on the board and volunteered with ATD-LA, a non-profit professional membership association that provides local networking and professional development opportunities.
MakerGear
As Director of Educational Outreach, I translated the complexities of high-end 3D printers and design software for use in a variety of educational contexts, for an international customer base.
Together & Free
As the Training Manager for Los Angles, I recruited, trained, and directed a team of case managers, mental health professionals, and transportation providers, supporting families in crisis.